Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
Orders & Shipping
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 7-21 business days, while express shipping takes5-10business days. You'll receive a tracking number once your order has shipped.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping times vary by destination, typically ranging from 7-14 business days. Please note that customs fees and import duties may apply.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or through the carrier's website.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We can usually accommodate changes within 12 hours of placing your order.
Products
Are your products safe for pets?
Absolutely! Pet safety is our top priority. All of our products are carefully vetted to ensure they are non-toxic, pet-friendly, and meet high quality standards. We only carry products we would use for our own pets.
How do I choose the right product for my pet?
We're here to help! You can filter products by pet type, size, and age on our website. If you need personalized advice, don't hesitate to reach out to our team — we love helping pets find their perfect match.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Food and treat items are non-returnable for hygiene reasons unless they arrive damaged or defective.
What if my item arrives damaged?
We're so sorry if this happens! Please take a photo of the damaged item and contact us within 48 hours of delivery. We'll arrange a replacement or full refund right away.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3-5 business days. The funds will appear in your original payment method within 5-10 business days depending on your bank.
Account & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption for your peace of mind.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and access exclusive member offers.
Still Have Questions?
We'd love to hear from you! Reach out to our friendly team at any time and we'll get back to you within 24 hours. 🐾